Chick-fil-A Tops Fast-Food Satisfaction Rankings Again in 2025, McDonald's Stays Last
Chick-fil-A Tops Customer Satisfaction Again in 2025 | ACSI Report Chick-fil-A Tops Fast-Food Satisfaction Rankings Again in 2025, McDonald's Stays Last Introduction In a rapidly evolving fast-food landscape where speed, service, and digital experience define customer loyalty, Chick-fil-A once again proved its dominance in the latest American Customer Satisfaction Index (ACSI) report. For the 11th consecutive year, the Atlanta-based chicken chain claimed the top spot, outpacing rivals both old and new. Meanwhile, Popeyes and Panda Express saw the most significant gains in customer satisfaction, while McDonald’s, despite being the most recognizable global fast-food brand, remains firmly at the bottom of the rankings. This in-depth report explores what sets leaders apart, why others are falling behind, and what it all means for the future of fast food in America. Chapter 1: Chick-fil-A – A Model of Customer Respect Chick-fil-A has long been known not...